How can we help?

Answers to common questions about Localee

Need a person? Email support@getlocalee.com or send us a message and we'll reply by email, usually within one business day. In the app, you can also open Help & support from Profile or Setup.

Ask a question

Localee assistantHi! Ask about deals, Unlimited, notifications or running your business on Localee. If I can't help, I'll point you to our team.

Answers come from our help articles and can be wrong. For anything about money or a specific business, message our team.

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For customers

How do I claim and redeem a deal?
  1. Open the Map and tap a deal near you.
  2. Tap Claim. You'll get a code and QR code, valid for 30 minutes.
  3. Go to the business and show the code from My Deals. Staff scan it at the counter.
How many deals can I redeem?

The free plan includes 3 redemptions a month, plus 1 freeze token. Unlimited is $9.99 a month for unlimited redemptions. Your count resets each month.

What does a freeze token do?

If you can't get there within 30 minutes, freezing a claim keeps it open until the deal itself ends. You get one freeze each month.

Why don't I see any deals?

Make sure location is turned on for Localee in your phone's settings, then try a larger search radius on the map. Deals are live for a limited time, so check back during the afternoon and evening.

My code expired. Can I get it back?

Codes last 30 minutes so businesses can plan around them. If the deal is still running and has spots left, you can claim it again. It counts as a new redemption.

For businesses

How do I sign up my business?

Download Localee, choose Business account, enter your business name, category and full street address, and pick a plan. Founding businesses in each launch town get their first month free.

How do I post or schedule a deal?

Go to Deals, choose the discount, what it's on, how long it runs and how many are available. You can post it now or schedule it for your slow window.

How do I redeem a customer's code?

Open Scan and point the camera at the customer's QR code, or type in the 6-character code. You'll see right away if it's valid.

Can my staff use Localee?

Yes. In Team, add up to 5 staff accounts and choose what each person can do: post deal templates, request new deals, redeem codes or view insights. Staff log in with the email and password you set.

How do I change or cancel my plan?

To change plans, tap the gear icon to open Setup and choose a different plan. To update your card, get receipts or cancel, open the business portal on the web and go to Plan & account → Manage billing. Cancellations take effect at the end of the month you've paid for.

Your account

I forgot my password
  1. On the login screen, tap Forgot password?
  2. Enter your email. We'll send you a 6-digit code that works for 30 minutes.
  3. Enter the code and a new password. You'll be logged in, and your other devices are signed out.
How do I delete my account?
  1. Customers: tap the gear icon to open Profile. Business owners: tap the gear icon to open Setup.
  2. Scroll to the bottom and tap Delete account.
  3. Enter your password to confirm.

Deleting an account is permanent. For a business owner, it also cancels the subscription, takes down live deals and closes staff logins. See our Privacy Policy for what's removed.

Contact support

Tell us what happened and we'll reply to the email you enter. If you have a Localee account, use the same email so we can find it.